Total Tools National Support Office

Establishment and hardware store at 20 Thackray Road, Port Melbourne, VIC 3207, Australia. Here you will find detailed information about Total Tools National Support Office: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Contact Information

Categories:
Establishment   Hardware store  

Address:
20 Thackray Road
Port Melbourne
VIC 3207
Australia
Get directions

Phone:
+61 3 9261 1900

Website:
totaltools.com.au

Opening hours

Monday 08:30am — 05:00pm
Tuesday 08:30am — 05:00pm
Wednesday 08:30am — 05:00pm
Thursday 08:30am — 05:00pm
Friday 08:30am — 05:00pm

Reviews of Total Tools National Support Office

  •  
    Julie Clarke Added February 04, 2022
    I had a bad experience in the warners bay total tools today i had a male staff member did i find what i was looking for i said yes i looked a the tool belts but didnt find the one i wanted that included the belt the male staff member turned to me and said i know theres camerss in the store nut do you mind shoeing your bag on your eay out well i felt affended like i would steal but will never return to that store again they can get stuffed i wil travel 2 the gosford store in future
  •  
    Matthew Innes Added February 04, 2022
    Terrible customer service, the people I store were fantastic and could not have done more to help me out, but when their hands are tied and explain to me that I have to deal with head office and customer care from the Philippines myself, I was left to follow up emails chase calls and do the entire run around myself. Useless and will never shop there again.
  •  
    David Porter Added January 25, 2022
    Hopeless customer support. Website wrongly described an item. Took weeks for Karen in customer service to sort it out. I have found her to be intellectually challenged with poor language skills. Had to follow her up every step of the way. When goods finally returned to Total Tools refund has still not been paid weeks later. Complaint with PayPal.

    Total Tools are total tools. DO NOT BUY FROM THEM.
  •  
    Sarah Meek Added January 20, 2022
    Don't order online from these guys! I placed an order on Tuesday and emailed straight away asking if they could advise whether delivery would be received by Friday as urgent. A response advised "we'll get back to you". I patiently waited til Thursday as no reply, I phoned them and they said 5-14 working days, so I said OK cancel order but do they not have in stock anywhere in Melbourne? I might be able to organise someone to collect for me. They tracked one down in South Melbourne but said to collect, the person will need to have my photo ID, plus a letter of consent, plus their own photo ID! I said I'm not handing my photo ID to anyone! This stays on my person at all times thank you. You need less ID to collect a parcel from the post office for goodness sake! They said sorry then we can't assist. We can deliver but can't guarantee it will arrive tomorrow and it's the branches discretion if they will refund you or not if received late! Bonkers company policies! I have requested a refund. What a waste of time.
  •  
    John Zammit Added January 16, 2022
    Worst customer service! Can't speak to anyone regarding online orders only via email who are clearly not in Australia and have no idea!

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Questions & Answers

1. What is the phone number for Total Tools National Support Office

The phone number for Total Tools National Support Office is +61 3 9261 1900.

2. Where is Total Tools National Support Office located?

Total Tools National Support Office is located at 20 Thackray Road Port Melbourne, VIC 3207.

3. Is there a primary contact for Total Tools National Support Office

You can contact Total Tools National Support Office by phone using number +61 3 9261 1900.

4. What is the web address (URL) for Total Tools National Support Office

The website for Total Tools National Support Office is totaltools.com.au.

About totaltools.com.au

Buy Trade Tools Online from the Tool Experts | Total Tools
Total Tools live by their motto - Every Tool, Every Trade. Shop online for professional tradesman tools like power tools, hand tools & get them shipped to you.